BKT Education
Client Service Agreement
This Agreement outlines the professional relationship between client, company, and consultant regarding educational consulting services provided by BKT Education LLC. This Agreement is in effect for the duration of our work with the client.
Scheduling and Cancellations
Ahead of the first session, BKT Education will schedule an agreed-upon time slot to meet with the student throughout the year (i.e. weekly, bi-monthly). We also kindly ask that students fill out a brief intake survey before this session.
We understand that unforeseen circumstances come up, and our sessions can be rescheduled up to four (4) days ahead of the session. Canceling within four days of a session results in forfeiting the session unless the student cannot attend due to hospitalization, the death of an immediate family member, or other extraordinary circumstances, in which case we will schedule a make-up session at our sole discretion.
If the student is late to a session, they forfeit that meeting time. If there are extenuating circumstances or technical difficulties during a session, BKT Education consultants will make up the meeting time. Sometimes a student asks for extra time to be added at the end of a session, and we are happy to accommodate this if time allows. In such an instance, we will account for the time spent in our follow-up email, and take the time out of a future session.
In the unlikely event that BKT Education consultants need to reschedule a session, the consultant will reschedule and make-up the session based on a mutually agreed-upon time.
Frequently missed appointments or tardiness may be considered a breach of this Agreement and may result in termination of services.
20-session packages are to be used within 6 months.
42-session packages are to be used within 12 months.
Our services are non-refundable.
Payment Policies
Payment is due before the beginning of a single session or package. We accept all major credit cards, Venmo and PayPal (@bkteducation), Zelle (info@bkteducation.com), and checks payable to BKT Education LLC.
Ahead of our first session, we will call you so that you can provide us with your credit card information to be kept on file. In the event that we do not receive payment on time, you authorize BKT to charge your credit card for the agreed-upon services.
Payment plans are available.
Standards, Ethics, and Responsibilities
We follow the standards and ethics codes outlined by the Higher Education Consultants Association. BKT Education complies with all applicable federal, state, and local laws, regulations, and guidelines including the Family Educational Rights and Privacy Act (FERPA).
Through a combination of academic advising, mentorship, and college consulting, BKT Education helps students with:
• The transition from high school to college and beyond
• Making decisions with confidence and independence
• Academic advising
• Effective study skills (writing, research, reading comprehension, project management, and organizational skills)
• The college application process, including scholarships and financial aid
• Extracurricular, internship, and summer activity planning
• Interview and résumé preparation
• Developing independent research projects and arts/music portfolios
This means that we will:
• Provide guidance and support through unbiased sound advice grounded in our expert knowledge of the higher education landscape, teaching, learning, pedagogy, and the college admissions process.
• Respect our clients’ individual needs and circumstances.
• Respect the values and expectations of students and families while presenting professional advice that is sound and realistic for the student.
• Respect issues of confidentiality and students’ rights to privacy throughout the process.
• Provide advising and consulting with integrity. This means that in every aspect of our work with students, our students are the sole authors of their school projects and college applications.
• Complement the work of high school teachers, counselors, and advisors.
• Act with integrity, respect, and courtesy in all transactions.
BKT Education agrees to keep all personal, academic, medical, and financial information concerning the client or client’s family confidential, except in those cases in which the client’s or others’ welfare is at risk and/or the client’s parents/guardians approve the release of client data.
Our responsibilities do NOT include:
• A written or verbal guarantee of placement in any school or program, or guarantees of financial aid or scholarship awards.
• Contacting universities or their employees on behalf of a student in order to place undue pressure on schools for acceptance.
• Completing any part of the college/scholarship/grant/financial aid applications or academic work on behalf of a student, or submitting their applications for them.
• Placing undue pressure on students to complete academic assignments or extracurricular activities.
• Communicating with a student’s school on their behalf in our capacity as advisors.
Upon becoming our client, you agree to:
• Share all relevant educational information with the consultant (grades, classes, GPA, test scores, extracurricular and work activities).
• Schedule and attend ongoing appointments with the consultant.
• Honor our cancellation and scheduling policy.
• On-time payment for services rendered.
• Sign the academic integrity statement below (student). A student’s violation of the terms of this statement violates the terms of this Agreement.
Parent/Guardian Agreement
By entering my name below, I acknowledge that I have read the BKT Education Client Service Agreement and that I will abide by all guidelines. Violation of the terms of this agreement results in the termination of services with no refund.
Student Academic Integrity Statement
I affirm that I will not plagiarize, use generative AI or other unauthorized services/products, and give or receive illegitimate help on applications, assignments, papers, or examinations. By signing below, I acknowledge that I have read the BKT Education Client Service Agreement and that I will abide by all guidelines. Violation of the terms of this Agreement results in the termination of services with no refund.